Customer Service Technical Supervisor

About Craftsmen Industries

Craftsmen Industries custom manufactures unique specialty trailers and vehicles and large format printed elements for experiential marketing and industrial solutions for brands across the industry spectrum including Boeing, PepsiCo, and Anheuser-Busch. We pride ourselves on creating our products fully in-house from initial design and engineering to fabrication and the finishing touches of graphics and paint.

Our Craftsmen team includes one subsidiary, Schantz Manufacturing. Schantz focuses on custom manufacturing of concession trailers for the fair and festival industry.

Guided by our values, we BUILD by helping bring ideas to life in a dynamic and collaborative environment and we're looking for talented individuals to grow with us!

What Do We Offer?

• Competitive compensation.
• Career development opportunities.
• Benefits including but not limited to Medical, Dental and Vision.
• 401(k) Match and Much More!

Position Title: Customer Service Technical Supervisor

Location: St. Charles, MO

Position Summary:

Perform Customer Service work to meet specifications, quality, and deadlines in-house or off-site. Supervise and train customer service mechanic(s), provide product technical support to customer service representatives and customers/vendors.

Primary Responsibilities:

• Take ownership of customer service projects and crew.
• Grow and develop Customer Service capabilities and knowledge base.
• Supervise and lead customer service mechanic(s) and/or production mechanic(s).
• Make decisions that affect probability and quality of products.
• Troubleshoot non-routine problems and resolve issues independently.
• Teach, coach, and instruct lower-level employees.
• Use, train, and maintain all equipment and tools required to perform customer service work.
• Work directly with customers and help resolve both internal/external issues.
• Work with Engineering, attend design review meetings and assist in development of Standard Operating Procedures (SOP's).
• Communicate problems/issues found within other departments Production/Engineering/Project Mgmnt/Quality.

Required Skills:

• High School diploma or equivalent (Trade School a plus)
• 5+ years of customer service / supervisory experience preferred.
• Willingness to offer solutions that ensures the Company's overall profitability and quality.
• Must be comfortable making critical decisions independently and/or within a group.
• Effective verbal/nonverbal communication skills.
• Mechanical Aptitude & Troubleshooting.
• Demonstrates flexibility to change schedules, reassign work, and/or change methods of production when responding to customer needs.
• Take classes and seminars to improve management skills and maintain knowledge/experience in all aspects of shops.

Physical Requirements:

• Physically able to use Respiratory protection as needed.
• Must be able to remain in a stationary standing position for up to 8 hours a day.
• Ability to ascend/descend ladder and climb in and out of trailers as well as work atop scaffolding.
• Physically able to move and transport up to 75 lbs.
• Travel may be required for on-site field support, assistance, repair.

Craftsmen Industries (and its subsidiaries) is an Equal Opportunity Employer. This means that we consider all applicants for employment and employees eligible for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity, and/or any other characteristic protected by law. We also provide reasonable accommodations to our applicants and employees with disabilities in order to assist them in the performance of their essential job functions.

To learn more visit www.craftsmenind.com or www.schantzmfg.com.

Current Openings for Customer Service Technical Supervisor Jobs at Craftsmen Industries